Exotel will get digital community licence

NEW DELHI: Exotel, a Bengaluru-based buyer engagement platform, on Thursday stated it has won a pan-India unified licence for digital community operator from the Division of Telecommunications (DoT) which is able to allow it to serve companies around the nation with its cloud-based buyer engagement answers for far off running.

Exotel stated its answers goal gross sales and buyer improve purposes inside of companies of all sizes. Driving on spouse telecom networks, the corporate will now prolong its versatile, reasonably priced, and completely compliant web calling answers to all of the nation.

Ishwar Sridharan, co-founder and COO, Exotel, stated, “The grant of a pan-India VNO Get right of entry to licence is an important milestone for us. It takes us one step nearer to our purpose of establishing the way forward for buyer enjoy in India, and serving to our consumers to empower their staff to paintings from any place.”

“This licence will additional cement Exotel as a one-stop-shop for all buyer engagement answers, with the added good thing about offering seamless connectivity to WFA (paintings from any place) brokers and decreasing price for companies,” he added.

Exotel is within the means of organising a 100% compliant cloud name centre that may advance the federal government’s “Make in India” initiative thru strengthening far off paintings and helping process era in tier two towns.

With a personnel of about 1,000 other people working out of 61 other towns, the corporate has grown to energy roughly 88,000 touch centre workforce, 2 billion bot chats saving 27 million human hours, and eight.5 billion human conversations in 2021 by myself.

The corporate supplies cloud-based product suite which powers 50 million engagements day by day for over 6000 corporations in India, SE Asia, the Center East, and Africa. Primary avid gamers in rising markets particularly, Ola, Swiggy, Flipkart, GoJek, Byju’s, City Corporate, HDFC Financial institution, Zomato, Oyo, and so on, organize their buyer engagement with Exotel’s omnichannel touch centre, a set of verbal exchange APIs and conversational AI platform over the cloud.

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