Skoda broker sells me a repainted Slavia: How I were given a complete refund

Each and every corporate will attempt to save their broker spouse, consumers first is a fable!

BHPian markivskoda not too long ago shared this with different lovers.

27 Aug 2022 – We booked the Skoda Slavia 1.5 DSG from Skoda India’s authorized broker Akoya Motors Pvt Ltd, Baner, Pune. Provider Upkeep Package deal got here as same old from Skoda. Given its a DSG, we opted for 5-Sixth yr prolonged guaranty. We requested for time to finalize the colour.

30 Aug 2022 – We knowledgeable the showroom that we’ve got finalized the colour Crystal Blue. We had been advised the automobile isn’t to be had with them and they’d want to order it from the manufacturing facility afresh.

13 Sept 2022 – We had been advised to come back for Buyer PDI by means of our gross sales consultant. 3 people went for the PDI. We inspected the automobile and took video from each side. Additionally began the engine and checked purposes. The whole lot appeared just right.

13-27 Sept 2022 – All of the formalities associated with insurance coverage, BH passing had been executed. We selected 28 Sept because the supply date because it used to be my dad’s sixtieth birthday!

28 Sept 2022– We took supply of a Skoda Slavia 1.5 DSG from Akoya Motors Pvt Ltd, Baner, Pune with BH quantity (22BH6984D). At the day of supply, whilst we had been about to take the automobile out from the supply space, I spotted that the co-driver aspect quarter panel used to be rather tough. Couple of my pals had been provide there. I known as them to have a look. Everybody agreed that it used to be tough however best two people concept that some paintings were executed at the panel. We instantly known as our gross sales government. At the beginning he used to be reluctant to confess that there used to be a subject. On our insistence the Gross sales-Provider supervisor, Akoya Skoda used to be known as. On inspection she agreed that there used to be roughness. I requested them if they’d repainted it or no longer? Either one of them stated, “No repaint has been executed to your automobile.” Curiously when buyer PDI used to be executed on 13 Sept 2022, this roughness used to be no longer there. We had additionally shot a video of that PDI.

So as soon as the roughness used to be delivered to their realize, they requested us if they may take the automobile to their in-house 3M workshop for 30 minutes and get the roughness resolved. We weren’t very keen to let the brand new automobile cross right into a detailing store nevertheless it used to be getting overdue so we obliged. Within the interim we requested to peer probably the most senior individual to be had within the showroom. We had been taken to the Industry Head of Akoya Motors. He confident us that no a part of the car were repainted and he would examine this factor and get again to us by means of electronic mail tomorrow. He stated, “Sir, you are actually a part of the Skoda circle of relatives, regardless of the factor is, we’re with you to unravel it, you please take the supply nowadays .” On their insistence we took the supply at the situation that they might examine and respond to us by the use of electronic mail on what had took place between PDI & supply.

29 Sept 2022 – We took the automobile to 2 other detailing workshops for checking the problem. On bodily take a look at itself each the workshops stated the entire quarter panel ranging from the C pillar were repainted. To get the proofs we checked the paint thickness the use of the DFT meter. Whilst the entire car’s studying used to be beneath 130, this actual space confirmed studying of 170-190. We took footage of the studying and waited for the Akoya Motors’ electronic mail. We gained an electronic mail pointing out –

“Pricey Mr. Vikram,

Greetings from Akoya Skoda Baner!

On the outset we sincerely feel sorry about the inconvenience brought about.

It’s been famous that there used to be some roughness at the explicit section and seems like distinction in paint.

As we apply that the roughness and distinction within the paint is because of the hen shit and which used to be wiped clean by means of grimy material.

Your car isn’t repainted.

We categorical our trustworthy apologies for a similar.

Transferring forward to get this worry solved we want to provide you with the requisite restore paintings.

Kindly give us approval for a similar.

In case of any more help, please be happy to get in contact with us.

Assuring you our very best services and products all the time.

Thank you & Regards,

Buyer Pleasure Supervisor

Akoya Motors Non-public Restricted.”

We answered to this electronic mail with DFT studying footage and requested them once more to get the automobile floor checked from the Skoda technical professionals and get it verified and tell us of the technical opinion of professionals. We requested them to take the problem significantly or we’d want to means the Skoda India & Client Discussion board if the problem isn’t resolved.

30 Sept 2022 – We were given a decision from Akoya calling us for a ‘discussion’. As my dad used to be retiring at the similar day there have been many systems covered up so we stated we’d come for the dialogue on tomorrow.

1 Oct 2022 – We first had a temporary assembly with the client supervisor. She used to be in no temper to simply accept that some wrongdoing were executed from their finish. She used to be somewhat giving us a lecture on how she used to be considering from a buyer viewpoint being a Buyer Pleasure Supervisor. We requested to peer the Industry Head of Akoya Motors. We once more introduced to stay the automobile on the showroom as we had been going out of the city for the following 15 days. We had additionally knowledgeable them about our time table on the time of supply. He stated that they had been accepting the roughness however it’s no longer because of repainting. So I asked that you simply please refute the proof we have now submitted in order that we will be able to absorb this factor with upper authority. He agreed to answer our mail tomorrow. We didn’t obtain any electronic mail conversation.

2 Oct 2022 – We contacted senior RTO officers of Pune and narrated the happenings. They took cognizance at their stage. We additionally contacted ARAI to inquire whether or not they’ve any facility the place this factor can also be checked. The ARAI stated even though they’ve this facility, they didn’t supply this facility to folks. Then again, they supply this facility to the producer corporate.

3 Oct 2022 – We gained a decision from trade head. He stated that he had mentioned the problem with the control of Akoya Motors and they’ve agreed to make just right the fault by means of repainting and matching the colour of the C-pillar and quarter panel. He additionally introduced to do 3M Ceramic coating to the entire automobile as repayment. However he said that he used to be not able to present any written respond to our electronic mail wherein we had given main points of the DFT meter readings and the photographs. He reiterated this stuff on 4th October, 2022 additionally.

4 Oct 2022 – In the meantime, we gained a comments name from Skoda India about acquire of the Skoda Slavia. We knowledgeable all main points of happenings on this comments name. The consultant knowledgeable us that the happenings are unlucky and they’re going to be flagging the problem and informing the involved group. They advised us that shall we additionally absorb the problem with Skoda India independently, if we wanted. As soon as once more we known as Mr Kedar Kulkarni on 4th Oct 2022 within the night time and asked for the written acceptance of the fault within the floor of the automobile and tell us main points of what has truly transpired and why had been the info coated up earlier than the supply of the car? This used to be the primary time he permitted that the fault had gave the impression on the Akoya Skoda stage and no longer at Skoda India stage. He additionally knowledgeable that they’ve fired two group of workers individuals who had been concerned within the Pre Supply Inspection of the automobile. He expressed his incapability to present any written conversation. I insisted on written conversation of acceptance of the fault and main points of the happenings by means of replying to the e-mail. Then again, the trade head stated that he won’t be able to present the rest in writing and he would talk about the problem with the Akoya Skoda control and because of Dussehra on fifth October, he’s going to respond to mail by means of Sixth October afternoon. However they didn’t answer!

I want to state that the group at Akoya Motors Pvt Ltd had ganged as much as duvet up the fault absolutely in wisdom of this. Even after pointing the fault on the time supply the gross sales group of workers ganged as much as tone down the problem. It’s unlucky that even after the Akoya Skoda control has been knowledgeable there used to be communicate of creating just right of the outside with out written acceptance of the fault.

6 Oct 2022 – On no longer receiving the e-mail we escalated the topic to Skoda India on Sixth Oct. We had been confident {that a} answer could be discovered to this factor on the earliest. On eleventh Oct 2022, we gained a decision from Zonal Supervisor, West area, Skoda India. She stated that she had spoken to the dealership and sought after to grasp our aspect of the tale. After being attentive to all of the main points, she confident to get again to us in this quickly.

Our fundamental competition used to be, if Skoda India, which is thought of as as a top rate emblem in Indian Car Sector can ship a repainted automobile as a brand new one thru its dealership (Akoya Motors Pvt Ltd) when the client has paid in complete, how are we able to accept as true with any automotive emblem working in India?

Being a proud proprietor of Skoda Fabia (MH27AC7326) for the final 12 years, we had been in a position to escalate the problem to Client Court docket if the answer used to be no longer discovered on the Skoda India stage.

7 Oct 2022 – We gained this mail.

“Pricey Mr. Vikram,

Greetings from Akoya Skoda Baner!

On the outset we sincerely feel sorry about the inconvenience brought about.

As telephonic dialogue we’re operating arduous to unravel your worry .

Kindly tell us about when will you be attaining your house the city.

We will be able to accordingly discuses in regards to the requisite issues and can get it executed.

You may additionally get in contact with us within the beneath quantity by which we’d be very happy to listen to from you.

In case of any more help, please be happy to get in contact with us.

Assuring you our very best services and products all the time.

Thank you & Regards,

Buyer Pleasure Supervisor

Akoya Motors Non-public Restricted.”

7-13 Oct 2022 – We needed to mount force on Skoda India thru our contacts in VW India, VW AG Germany and Government of India (from the easiest stage).

14 Oct 2022 – We had a primary name with Regional Gross sales Supervisor, Skoda India. He stated he had long gone thru our electronic mail and sought after to grasp what we would have liked to do. We reiterated that we would have liked a affirmation of the repainting, if executed and whether or not it used to be executed on the manufacturing facility stage or on the broker stage.

In spite of everything we gained the next mail from Akoya Motors Pvt Ltd accepting that they’d repainted the automobile. Then again, no main points of what used to be the true injury (supported by means of pictorial proof) used to be supplied. No main points of why this reality used to be hidden from us earlier than or all over the supply had been supplied.

“Pricey Sir,

Our trustworthy apologies for the lengthen..

On the subject of path mail, we want to ascertain that the stated scenario is right.

As discussed by means of our CDM, we discovered some stains (hen sheet/arduous debris) to your car at the day of supply.

One among safety guard spotted & attempted to take away the similar by means of material which used to be tough and already grimy.

As this used to be one thing other, stated stain were given spared on quarter panel & paint were given broken.

Supply used to be already time table & showed, we attempted to take away it thru repaint.

Sure the section is repaint however we additionally want to ascertain that it isn’t broken.

Request you to kindly believe and guarantee our very best services and products at all times.


Normal Supervisor – Akoya Škoda”

15 Oct 2022 – We once more had a decision with  Regional Gross sales Supervisor, Skoda India. He requested whether or not we wanted to switch the automobile or take complete refund. We stated we’re open to each the choices. On asking why the panel used to be repainted & why it used to be hidden from us until then, he stated let’s no longer cross that means. He stated he will be the unmarried level of touch and asked us to not escalate the problem for the following 3 days wherein he’s going to revert with the answer.

18 Oct 2022 – We gained an electronic mail from the Validation Staff, SKODA AUTO VOLKSWAGEN INDIA PVT LTD pointing out that they’ve no longer been in a position to touch us and feature no longer heard from us on earlier emails so that they hope that we had been glad with the provider and backbone supplied from broker. We answered to this electronic mail instantly pointing out Mr Ketan Bhale, Regional Gross sales Supervisor had requested us for time to speak to the dealership and supply us with a answer.

19 Oct 2022 – We inquired with the Regional Gross sales Supervisor, Skoda India in regards to the trends. He knowledgeable us that the broker is able to repaint and fit the colour of the repainted portions with the opposite portions of the automobile. Even the choice of complete refund used to be there, he stated.

21 Oct 2022 – We contacted the RSM and expressed calls for for answer from our aspect. He requested us to present the calls for in an electronic mail. Our calls for had been –

1. Exchange the repainted automobile with a brand new automobile with all of the add-on’s availed within the unique deal at the side of all of the formalities of insurance coverage and registration executed by means of the broker. We demanded repayment of Rs 1,50,000/- for dishonest, fraud, psychological harassment & wastage of our time.


2. Refund the paid quantity absolutely at the side of price all in favour of insurance coverage, registration with repayment of Rs 1,50,000/- for dishonest, fraud, psychological harassment & wastage of our time.

He requested for time to speak to the dealership and because of Diwali he stated he would have the ability to get again best on 27 Oct 2022.

21-26 Oct 2022 – We washed the automobile as soon as and stored it coated in our parking. All this whilst we had been the use of our 12 yr outdated Skoda Fabia. We didn’t need any prevalence with the Skoda Slavia which would possibly have an effect on the Substitute or Refund procedure.

27 Oct 2022 – We gained a decision from the CRM who stated that there used to be no aim from the dealership to cheat us and so they had made a mistake for which they had been in a position to pay. He knowledgeable us that the dealership had agreed to switch the automobile at the side of all of the at the start availed gives and the trade head from Akoya Skoda could be confirming the similar over the e-mail. He asked us to seek advice from the showroom within the coming days to ‘discuss’ the main points of the deal.

28 Oct 2022 – We went to Akoya Skoda Pvt Ltd for dialogue. The CRM used to be provide on the assembly. Two choices had been labored out once more.

Choice 1: Exchange the automobile with all of the gives, at the side of MH 12 registration and 50,000 repayment for dishonest, fraud, psychological harassment & wastage of our time.


Choice 2: Refund the whole quantity paid, at the side of insurance coverage price plus 25,000 for the equipment put in and 1,50,000 dishonest, fraud, psychological harassment & wastage of our time. The trade head confident that there could be no additional dialogue in those choices and so they simply want time to finalize certainly one of them. We agreed to present him time.

29 Oct 2022 – I messaged him inquiring about the problem. He stated Skoda India and Akoya Motors sought after the client to make a choice one of the most choices somewhat than them opting for one. We requested for a day’s time to come to a decision at the choice. Right here he made a non-public request for minimizing the penalty quantity as in keeping with him it used to be going to come back from the wallet of the entire gross sales group all in favour of it. We rejected the request and reminded him that he had stated that no additional negotiations will occur at the choices determined on 28 Oct 2022.

30 Oct 2022 – We knowledgeable Akoya that we wanted to proceed with the Skoda India emblem and that we had been keen to take choice 1.

(Choice 1: Exchange the automobile with all of the gives, at the side of MH 12 registration and 50,000 repayment for dishonest, fraud, psychological harassment & wastage of our time.) The CRM once more requested for a day’s time. Once we reminded him that he had already stated that Skoda India and Akoya sought after us to make a choice the choice and so they had given complete approval for a similar explanation why extra time used to be wanted, he had no resolution.

30-31 Oct 2022 – No conversation from the CRM or trade head. Explanation why given – month finish. (Mainly they had been busy managing gross sales of ’new’ vehicles which used to be a extra necessary factor.)

1 Nov 2022 – We needed to escalate the problem once more during the Government of India.

2 Nov 2022 – I were given a decision on behalf of Skoda India. They stated they’d labored out the choices once more and now we will make a choice this sort of choices. We requested them why they had been backtracking from the 28 Oct dialogue the place it used to be mutually determined by means of the client and dealership that no additional negotiations would occur in long run, he stated they needed to additionally remember the associated fee concerned. Mainly they had been apprehensive in regards to the extent to which the dealership can also be penalised. Their choices had been –

Choice 1 : We stay the misguided automobile. Broker would repainted the affected panel with the assistance of Skoda India technicians plus 1,50,000 repayment.

Choice 2 : Complete refund plus 25,000 for equipment plus 1,00,000 repayment.

Choice 3: Exchange the automobile with MH 12 registration for which they might pay 1,50,000 from the overall of one,90,000 distinction of BH and MH 12 registration. No additional repayment.

On their insistence we selected Choice 2 however we weren’t satisfied.

3 Nov 2022 – We known as the CRM and knowledgeable that we’re backtracking like they did and we didn’t settle for any of the choices imposed on 2 Nov 2022. Once more a convention name with CRM and trade head used to be deliberate the place we stated that both settle for one of the most choices determined on 28 Oct 2022 or we can cross forward with prison choices to be had (Client Court docket and FIR beneath Sec 420).

In spite of everything the choice of Complete refund at the side of 1,50,000 repayment used to be finalized and the details had been mailed to us by means of Akoya Skoda. We answered to their mail accepting the be offering.

Kedar requested for a time of 7-9 days to factor the cheque as one of the most homeowners of Akoya Skoda Pvt Ltd lives out of the city. We permitted that.

10 Oct 2022 – We had been known as to the Akoya Motors showroom and gained an HDFC financial institution cheque for the quantity of 20,63,561 at 4pm. We had been requested to signal an enterprise the place it used to be discussed that we’d no longer declare any repayment from Akoya in long run and we might lend a hand them switch the automobile to the brand new proprietor.

We submitted the cheque to my house department at 4:30pm. The teller knowledgeable me that because it used to be the cheque from the similar financial institution it’s going to be credited in 30 min. I went house with an indication of reduction. WE THOUGHT WE WERE OUT OF IT.
However, the cheque didn’t get credited.

11 Oct 2022 – No message from the financial institution until midday. On visiting the financial institution, the teller knowledgeable me that there used to be no longer sufficient steadiness within the Akoya Motors Pvt Ltd’s account and the cheque would leap. He requested to speak to the dealership as soon as. After I known as the CRM, he stated there should be some factor and requested for someday (once more). I had misplaced it by means of now. I known as the regional gross sales supervisor, Skoda India. He additionally requested for someday. Gained a decision from Akoya’s leader accountant about 30 min after the fiasco. He stated there used to be some factor at their finish and so they had simply transferred the quantity from some other account to HDFC one. He requested to tell the teller to check out once more. After 30 min extra I gained a message from my financial institution of the credit score of 20,63,561!

Classes learnt from all this fiasco:

  • By no means accept as true with a gross sales man! Never…
  • Buyer PDI is an important side whilst purchasing a brand new automobile. So does inspection at the day of supply.
  • Regardless of the place you might be in lifestyles, you’ll be able to simply be cheated.
  • Each and every corporate will attempt to save their broker spouse, consumers first is a fable!

Automotive main points:

  • Proprietor Identify – Ravindra Ok Wankhade IFS (Retd)
  • Skoda Slavia 1.5 DSG (crystal blue)
  • Chassis No – MEXBRGPB5NG014934
  • Engine No – DUMA22248

Be aware: Proprietor is my dad. Purpose of writing and sharing this enjoy isn’t to invite for any more repayment in any shape however simply to make everybody acutely aware of the info in order that one can also be cautious whilst coping with top rate manufacturers like Skoda India.

Learn BHPian feedback for extra insights and data.


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Written by worklifecoach

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